What is a Methodology for Service Redesign?

We've been working hard on developing more knowledge about human-centered design's application to social welfare programs innovation.  As the video below highlights, it is a powerful set of tools when you are trying to introduce innovative ideas without a lot of existing social science research - it allows the knowledge of families' experience, frontline staff, and managers to be central in the redesign process

Interested in using this video with others?  My Consortium colleagues at Mathematica created a nice User's Guide that frames up some questions.  You can also use it to find other videos by the other great scholars in the Consortium who focus on material hardship, fatherhood programs, and the spatial realities of poverty today.