As part of our work with two counties to redesign the service experience of families struggling with low-income who turn to the government for support, we've been trying to create some new tools to support more effective frontline practice. We have taken quite a journey.
We began by looking at all of the assessment tools that were out there, trying to get a read on the needs of the whole family. Most of them were very technical. And off putting for case workers.
So we began to work closely with county social workers who try to engage families and build their trust in working with the system. Over many months, we developed the Integrated Services Assessment Tool (ISAT) and field tested it, made refinements, tried it again. We have completed one round a validity tests and are in the midst of a second round. But here is a recap of the story (just click on the image below).
For more information see www.futureservicesinstitute.org/assessment-tool
We began by looking at all of the assessment tools that were out there, trying to get a read on the needs of the whole family. Most of them were very technical. And off putting for case workers.
So we began to work closely with county social workers who try to engage families and build their trust in working with the system. Over many months, we developed the Integrated Services Assessment Tool (ISAT) and field tested it, made refinements, tried it again. We have completed one round a validity tests and are in the midst of a second round. But here is a recap of the story (just click on the image below).
For more information see www.futureservicesinstitute.org/assessment-tool
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