This summer, we are engaged with two county governments in an intensive human-centered design project. In it, we are exploring how local government could change its operations to focus on serving holistically families in need of support. This work is a fundamental redesign, trying to advance a 2-generational service model. It is also an honor to be exploring a 'big idea' in our field - What if we stopped merely implementing categorical programs and redesigned services with people in need at the center?
In many ways, I am drawing on lessons learned 20 years ago in my dissertation in this project. But I'm now equipped with a range of tools to carry out creative design processes and backwards mapping analysis. I'm grateful to be working with my talented Future Services Institute colleagues, Sook Jin Ong and Robin Phinney.
In many ways, I am drawing on lessons learned 20 years ago in my dissertation in this project. But I'm now equipped with a range of tools to carry out creative design processes and backwards mapping analysis. I'm grateful to be working with my talented Future Services Institute colleagues, Sook Jin Ong and Robin Phinney.
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