This last week, the Humphrey School shared an article about me in their newsletter. I am humbled by the story and by the response it has garnered from alumni and students. Its particularly fulfilling because the work we are doing in local government so often gets underappreciated. I have been spending hours and hours listening to supervisors and frontline staff, watching how they interact with citizens, listening to their hopes and dreams for reform. Using Design Methodology takes me back to the ethnographic work that I did twenty years ago for my doctoral dissertation. But this time, I feel like I am poised to not only accurately record frontline experiences but use this knowledge to support organizational change. I am grateful to be able to roll up my sleeves and help in this way.
Dr. Jodi Sandfort
Professor & Chair at the University of Minnesota